Welcome to fibargo.com. We are committed to providing you with clear shopping information and a seamless service experience.

This FAQ page is designed to help customers understand basic information regarding orders, products, and shipping on this website. The content on this page applies to all orders placed within the United States.

1. Do you ship outside the U.S.?

Currently, we only offer shipping services within the United States; we do not support international shipping.
Any orders placed with a non-U.S. shipping address cannot be processed and will be cancelled.

2. What products do you sell?

This website primarily sells the following four categories of products:

  • Girls’ Activewear
  • Boys’ Activewear
  • Toddler Essentials
  • Unisex Casual Wear

All products are designed with a focus on everyday wear and active lifestyle needs.

3. How long does it take to process an order?

Orders are typically processed within 1–3 business days (Monday through Friday, excluding holidays).

During periods of high order volume or special occasions (such as holidays), processing times may extend to 3–5 business days.

4. How long does shipping take?

Once an order has been shipped, the estimated delivery times are as follows:

  • Contiguous U.S.: 5–8 business days
  • Expedited Shipping: 3–5 business days

Actual shipping times may vary due to factors such as weather conditions, peak shipping seasons, or carrier delays.

5. Which shipping carriers do you use?

We utilize major U.S. shipping carriers for delivery:

  • UPS (United Parcel Service)
  • FedEx (FedEx Corporation)
  • USPS (United States Postal Service)

The specific carrier is automatically assigned by our system based on the order’s shipping address, weight, and selected shipping method.

6. How can I track my order?

Once your order has been shipped, our system will send you a shipping tracking number via email.

You can check the latest shipping status by visiting the official website of the corresponding shipping carrier.

7. Can I modify or cancel my order?

You may contact our customer service team to request a modification or cancellation of your order, provided that the order has not yet been shipped. Once an order has entered the shipping process or has already been shipped, it cannot be modified or canceled.

8. What should I do if I entered the wrong shipping address?

If your order has not yet been shipped, please contact Customer Service as soon as possible to update the address.

If your order has already been shipped, an incorrect address may result in delays, a return to sender, or a failure to deliver; the customer assumes full responsibility for any such consequences.

9. What should I do if my package is lost or I haven’t received it?

If any of the following situations occur:

  • The tracking status shows “Delivered,” but you have not received the package.
  • The package was lost during transit.
  • The logistics tracking information has not been updated for an extended period.

Please contact Customer Service within 7 days of the estimated delivery date.

We will assist you in investigating and resolving the issue with the shipping carrier.

10. What should I do if there is a problem with the product?

If the product you received exhibits any of the following issues:

  • Obvious damage
  • The wrong item was sent
  • Incorrect size or style

Please contact Customer Service immediately and provide your order details along with relevant photos; we will assist you in finding a suitable resolution.

11. Can I exchange an item for a different size?

If you wish to exchange an item for a different size, please contact Customer Service first to confirm current stock availability.

To qualify for an exchange, the item must be unused, unwashed, and returned in its original packaging with all tags intact.

12. Contact Information

If you have any questions, please contact us:

Phone: (901) 670-0105
Email: support@fibargo.com / genareo@fibargo.com
Business Hours: Monday – Friday
Response Time: 24–48 hours

Thank you again for choosing fibargo.com.