Welcome to fibargo.com!

This Shipping Policy applies to all orders placed on this website that are shipped to destinations within the United States. By placing an order, you acknowledge that you have read and agree to the terms of this policy.

1. Shipping Coverage

We currently offer shipping services exclusively within the United States; we do not support international shipping or direct cross-border delivery.

Any orders submitted with a non-U.S. shipping address cannot be processed and will be automatically cancelled.

The product categories available for sale on this website include:

  • Girls’ Activewear
  • Boys’ Activewear
  • Toddler Essentials
  • Unisex Casual Wear

2. Order Processing Time

All orders enter the processing workflow immediately after payment is successfully completed.

Processing typically takes 1–3 business days (Monday through Friday, excluding holidays).

Processing times may be extended under the following circumstances:

  • High order volume (e.g., during promotional seasons or around holidays)
  • Inventory allocation or restocking requirements
  • System reviews or address verification procedures

In exceptional cases, processing times may extend to 3–5 business days.

Once your order has finished processing, we will send a shipping notification containing tracking information via email.

3. Shipping Instructions

Once an order has been shipped, the shipping address cannot be changed, nor can the order be cancelled. Please ensure that your shipping address details are accurate and complete when placing your order.

If you discover an error in your shipping address, please contact our Customer Service team as soon as possible—before your order status changes to “Shipped”—to request a correction.

4. Domestic Shipping Times (Within the U.S.)

Estimated shipping times for different regions are as follows:

  • Contiguous United States: 5–8 business days
  • Expedited Shipping (where available): 3–5 business days

Shipping times are calculated from the date the order is shipped and do not include the order processing time. The following factors may affect delivery times:

  • Weather conditions (e.g., blizzards, hurricanes)
  • Peak logistics periods during holidays
  • Delays in transit caused by the carrier
  • Incomplete or incorrect address information

5. Logistics Partners

We utilize reliable local U.S. logistics service providers for delivery:

  • UPS (United Parcel Service)
  • FedEx (FedEx Corporation)
  • USPS (United States Postal Service)

The logistics carrier is automatically assigned by our system based on the order’s weight, destination, and selected shipping method.

In some instances, a single order may be split and delivered separately by different carriers.

6. Shipping Cost Calculation

Shipping costs are automatically calculated on the checkout page, primarily based on the following factors:

  • Product weight and dimensions
  • Delivery address
  • Selected shipping method

All shipping charges will be clearly displayed before an order is placed; customers can review the complete cost breakdown prior to confirming payment.

7. Package Tracking

Once an order has been shipped, our system will automatically send an email containing the logistics tracking number.

Tracking information is typically updated within the carrier’s system within 24–48 hours.

Customers can check their delivery status via the official websites of UPS, FedEx, or USPS.

8. Handling Delivery Issues

In the event of any of the following situations:

  • Package delivery delays
  • Lost packages
  • System indicates “Delivered” but the package was not actually received

Please contact our Customer Support team within 7 days of the estimated delivery date.

We will assist in investigating the issue with the logistics carrier and provide a resolution based on the specific circumstances.

The following situations may require additional processing time:

  • Carrier investigation procedures
  • Address verification
  • Confirmation of secure delivery

9. Address and Liability Statement

Customers are responsible for providing a complete and accurate delivery address, including:

  • Street name
  • House/Building number
  • Apartment/Unit number
  • Correct postal code (Zip Code)

Customers assume full responsibility for any delays or losses resulting from incorrect, incomplete, or undeliverable addresses.

If a package is returned to us due to an undeliverable address, the customer may be required to pay additional shipping fees for reshipment.

10. Lost or Damaged Packages

If your package is lost or appears visibly damaged during transit, please contact Customer Service immediately.

We will handle the matter based on the findings of the logistics carrier’s investigation, which may include reshipment or other reasonable resolutions.

11. Contact Information

For assistance, please contact Customer Support:

Email: support@fibargo.com / genareo@fibargo.com
Phone: (901) 670-0105
Business Hours: Monday – Friday
Response Time: 24–48 hours

Thank you for your trust and support of fibargo.com!