Thank you for choosing fibargo.com!

This website primarily sells the following children’s activewear and casual apparel:

  • Girls Activewear
  • Boys Activewear
  • Toddler Essentials
  • Unisex Casual Wear

To safeguard the interests of both our customers and the platform, please carefully read the following Refund and Return Policy before making a purchase.

1. Timeframe for Refund and Return Requests

Customers may typically submit a request for a refund or return within 14 days of receiving their merchandise.

Requests submitted after the specified timeframe may not be accepted.

2. Conditions for Returnable Items

Items requested for a refund or return must meet the following conditions:

  • The item must be unworn and unused.
  • The item must be unwashed.
  • The item must be free of obvious stains, odors, or artificial damage.
  • Hang tags, original packaging, and accessories must be intact.
  • The item must remain in a resalable condition.

We reserve the right to refuse returns that do not meet these conditions.

3. Non-Refundable or Non-Returnable Items

Refunds or returns are generally not supported in the following situations:

  • Items that have been worn or used
  • Items that have been washed
  • Items damaged by the customer
  • Items missing original packaging or hang tags
  • Return requests submitted after the designated return period has expired
  • Frequent returns made solely due to personal preference

4. Product Issues and Order Errors

If you receive:

  • The wrong item
  • A damaged item
  • An item with obvious quality defects

Please contact us as soon as possible after receiving the item, providing:

  • Your Order Number
  • Photos of the item
  • A description of the issue

Based on the specific circumstances, we will offer:

  • A product exchange
  • A replacement shipment
  • A partial refund
  • A full refund

5. Sizing Information

As different styles may vary in fit, we recommend that customers carefully review the following before making a purchase:

  • Sizing charts/guides
  • Product descriptions
  • Fabric and fit details

For returns or exchanges resulting from an incorrect size selection made by the customer, the customer may be required to cover the associated return shipping costs.

6. Refund Process

When requesting a refund or return, please contact our Customer Service team first and provide:

  • Your Order Number
  • Your registered email address
  • A description of the issue
  • Photos of the item

Packages returned directly without prior authorization may not be processed.

7. Return Shipping Costs

7.1 Non-Quality Related Returns

If a return is requested for the following reasons:

  • Disliking the item
  • Incorrect size selection
  • A change of mind regarding the purchase

The return shipping costs are typically borne by the customer.

7.2 Quality-Related Returns

If a return is requested due to:

  • A damaged item
  • An incorrect item being shipped
  • Obvious quality defects

Upon verification, we may cover the associated return shipping costs.

8. Refund Processing Time

Once we have received your returned item(s) and completed our inspection:

  • We typically process refunds within 1–5 business days.
  • The funds will be returned to your original payment method.
  • It typically takes 5–10 business days for the funds to appear in your bank or payment account.

9. Order Cancellation

If your order has not yet been shipped, you may contact us as soon as possible to request a cancellation.

Once an order has entered the shipping process, it may no longer be possible to cancel it.

10. One-Time Purchase Policy

All products sold on this website are:

  • One-Time Purchases
  • Not subject to automatic renewal
  • Not part of a subscription service
  • Not subject to recurring charges

Customers will only be charged the applicable order amount once, at the time of placing the order.

11. International Shipping & Logistics

This website primarily serves the U.S. market.
During the delivery process, if additional costs or delivery failures arise due to:

  • Incorrect address entry
  • No one available to sign for the package
  • Customer refusal of delivery
  • Inability of the carrier to deliver

the customer may be held responsible for the associated liabilities or costs.

12. Prevention of Abuse

To protect the integrity of our platform and the interests of other customers, we reserve the right to refuse requests involving:

  • Malicious refund attempts
  • Excessively frequent returns
  • Fraudulent ordering behavior
  • False claims regarding product quality issues

If necessary, we may restrict an account’s purchasing or refund privileges.

13. Policy Updates

We reserve the right to update this Refund Policy at any time; the updated version will be posted on this page.

14. Contact Us

If you have any questions regarding our refund or return policies, please contact us:

  • Email: support@fibargo.com / genareo@fibargo.com
  • Address: 5716 SYCAMORE RIDGE RD, MEMPHIS, TN 38134
  • Phone: (901) 670-0105

Thank you for choosing fibargo.com! We are always committed to providing you with a more secure and convenient shopping experience.